| What forms of payment
do you accept?
We are implemented a new billing system in
Fall 2000. To save time (both yours and ours), this system makes all payments
automatically. We only accept two payment methods: credit card or ACH.
ACH is an automatic withdrawal of funds from your checking account. All
you need to use this payment method is enter the name on the checking
account, routing number (as seen on the bottom of a check, is the first
set of numbers between the two colons), and the account number (which
is the second set of numbers on the bottom of the check between the quotation
marks). At this
time we are only accepting checks.
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How do I submit payment
information?
You can submit payment information via phone,
email, fax, or at our secure site.
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How do I change my
billing information?
You can change all contact information yourself
at your customer Control Panel.
You will also need to send a quick email
to the billing department about the changes.
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Can I receive a hard
copy of my invoice?
At this time you wiil recieve
all receipts via email only. You should receive a receipt via email for
every transaction that takes place on either your credit card or checking
account. You may print this receipt out if you need a hard copy.
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What are the different
billing cycles for the plans?
To see the account plans and prices, click
here. We do offer every plan on an
annual basis.
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What are the setup fees
for domains?
Currently the setup fees are $25 per new
account .
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What are the setup
fees for various special features?
Pointers: There is no additional fee.
You just have to pay to have the domain parked.
Redirects: A redirect is on an active
domain. There is a $25.00 setup fee for all redirected sites.
SQL: SQL database is only available
for domain accounts with the Platinum Plan. There is a $50.00 setup fee
for a SQL database. This includes a 25MB datafile and a 5MB transaction
log. Any more space than this is $0.50/MB per month. There is also a $25
setup fee to create a full-text index.
Cart32: Cart32 is available for all
accounts. It has a $25.00 charge every month.
Third Level Domain: There is a $25.00
setup fee for a third level domain setup.
All setup fees are non-refundable.
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How do I upgrade or downgrade
an account?
You can upgrade or downgrade an account at
any time. If you upgrade or downgrade in the middle of a billing cycle
you will lose your first month paid fees. You will be credited the pro-rated
fees for time left in cycle, and charged for the new account plan as of
that day. If you upgrade or downgrade at the end of a cycle, you will
not be charged any additional fees; you will just be billed for the new
plan. Please fax this request with the plan of choice, signature, and
Credit Card or ACH information to bill or credit.
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When are refunds issued?
Refunds are only issued in the first 30 days.
They usually take 5-7 days but can take longer. If you are concerned that
you are not going to receive your refund, please send an email to billing@buildersplanet.com
so we can research your account.
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How can I cancel an
account?
To cancel a domain, please call us at 877-355-6689
or 831-335-0475.
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What if I signed up a domain
name that was already taken?
Please check all domain names before signing
up to ensure you do not make this mistake. You can perform a Who Is Search
at Network Solutions, Inc., http://www.networksolutions.com/ or registrant of
preference. If you signed up a domain name that is already registered
by someone else, please email the billing department with the domain name, the transaction
receipt, and a brief explanation of the problem. It can be refunded!
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What if I made a typo when
signing up my domain name?
Please clarify all information before submitting
it. Registration is done automatically. If you have a typo error on the
domain name that you signed up for, even if you contact us directly seconds
afterwards, you are already charged and registered. We can cancel the
account and issue a refund for the billing plan, but you will still have
to pay the setup fee. A good suggestion is to just keep it because you
have paid for it. You can park the domain, activate the site, or sell
it to someone who wants it.
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Why is my site suspended?
You will be sent an email if your site is
suspended. Reasons for suspending a site include.
 |
Violating our terms of service. |
|
You processed a chargeback. A
chargeback is a dispute, that can only be made by the credit card
holder, of a charge by us through your credit card company. If you
have a problem with a charge you need to contact the billing department,
preferably via email. |
|
You have a past due balance.
|
|
Your check was returned or credit
card was declined. |
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I was double billed. How
do I fix it?
Our sign-up form is extremely sensitive.
If you double click, or hit submit twice, you will be double billed. If
you are double billed you will receive two receipts via email with different
order ID numbers. Cut and paste both of the emails onto one email and
send it to the billing department (billing@buildersplanet.com)
with a brief explanation of the circumstance. We will then make the necessary
changes. If you did not receive dual receipts via email, but notice the
duplicate transactions on your bank or credit card statement please fax
the information to us so we can issue the credit.
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What is my main account?
Your main account is the first account you
signed up with us. If you end up canceling your main account, the second
account signed up will become your main account. There is no switching
of main accounts. You cannot choose which domain name is your main account
once you have signed up.
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Can I replace
one account for another?
No, there is no transferring of accounts.
Your only option is to cancel bad account(s), and sign up for new ones.
You cannot replace one domain name with another. There is also no transferring
of funds from one domain name to another.
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