Email
What is Imail (the
email available to me at http://mail.mydomain.com:8383)?
IMail is a mail server product by IPSwitch, Inc. BuildersPlanet.com uses this product for our mail servers, and you use it to
manage your mail from your Web browser.
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Using Imail, how do
I set up new email accounts?
Go to http://mail.yourdomain.com:8383 and
type "admin@yourdomain.com" in the UserID box. Put your password
in the password box. The default password is "admin". You should
change this password IMMEDIATELY.
Once you are logged into Imail as the administrator,
you will see "User Administration" on the lower right hand side.
Once you click this button, you will see a list of current users,
and a button to "Add." Click the "Add button, and then it should
be self-explanatory. Make sure that you click "allow web access".
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I want my Imail to
forward to an email address I have with another provider. How do
I set this up?
When you log into any Imail account (including
the administrator account), you will see a "Change Mail Forwarding
Information" link. You can click here and forward all your mail
to an email address on another provider.
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I want to look at my
Imail through Outlook or Netscape or another email program. How
do I do this?
You will need to contact
the vendor for your email product and ask them how to set up a POP mail
account. Look here for Outlook
or Netscape . You
will need this information:
The incoming and outgoing SMTP servers
are mail.yourdomain.com.
User or account name is user@yourdomain.com.
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Using Imail, what
is an auto responder and how do I set it up?
An auto responder is a message that is
automatically sent to anyone who emails a particular address. For
example, when you email HPH Technical Support, you automatically
get an email thanking you for contacting us and containing important
news and information.
To set up an auto responder, log in to
the account you'd like to add an auto responder to. You will see
an option called "Auto Response". Simply click it and follow the
directions.
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Using Imail, what
is an alias and how do I set one up?
An alias is a nickname for a real email
account. You use aliases to create several email addresses that
all point to the same mailbox.
For instance, let's say you have an employee
named William B. User. You can create a mailbox called williamuser@yourdomain.com.
You can then log into that mailbox and create aliases, such as will@yourdomain.com,
wuser@yourdomain.com, and wbu@yourdomain.com. Let's also assume
that William is the head of marketing. You could also create an
alias marketing@yourdomain.com. ALL of these emails will now go
to the main mailbox, williamuser@yourdomain.com. William only has
to log in to williamuser@yourdomain.com to see the email from all
of these addresses.
To create an alias, log in as the administrator
(admin@yourdomain.com). Click "Alias Administration" on the
lower right hand side. Then click "Add". Make sure that in the "Destination"
box you enter an email address of a USER, not another ALIAS. The
address should be entered in this format: williamuser@yourdomain.com.
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Using Imail, what is
an email "catch-all" alias?
Have you ever sent an email to the wrong
address because you made a typo? Did you get a response back saying
that your email couldn't go?
A catch-all alias will ensure that any
email sent to your domain will be received, even if the email was
sent to a non-existent user. In Imail, setting this up is simple.
Just create an alias (directions are in the previous section) and
name the alias "nobody". Do NOT create an email account called "nobody".
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Using Imail, what
do I do if I deleted my admin account?
Please send us an email.
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Using Imail, I
notice "invalid mail folders" when I log into an account. What is
this?
No need to worry. Just send that email
account a test message. This will clear the invalid mail folders
up.
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In Imail, can I use
the List feature?
No. We do not allow this option due to
spam concerns.
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Can I use Listserv?
No. We do not support Listserv, winmail,
or Blat. We do not support these due to spam concerns.
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