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What type of technical support do you offer?
You can reach our staff of highly-trained
technical support engineers:
 From 7am Monday through 6am Saturday EST via Live Chat.
From 8am
Monday through Midnight Friday EST via phone: 877-355-6689
At any time via Email.
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Do you allow adult
content?
No. We do not allow any adult content on
our servers. You can, however, attain an unrestricted development
environment by co-locating a server
with us.
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How
do I make my web page load automatically?
In order to have a page
load automatically when someone accesses your address, please make sure
the page you'd like to have automatically open (i.e.: the page that will
open when someone goes to www.yourdomain.com) is one of the following:
- index.html
- index.htm
- default.html
- default.htm
- index.asp
- default.asp
You may also use other extensions for your
start page, such as .cfm, but you must contact Technical Support first. You can use .cfm for OTHER
pages without contacting Technical Support.
You should not have more than one page
with the above names. If you do, you should delete and/or rename
the page that you don't want to automatically load.
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Do you support Real Audio/Video
and G2?
Not on our basic
services but call us and we can set up these services depending on your
individual needs and traffic.
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Do you allow MP3 download
sites, roms, game patches or software downloads?
No. We do not allow
any MP3, Roms, game patches or software download sites on our servers.
You can, however attain an unrestricted development environment by co-locating a server
with us. We can offer this services from $5 per month please contact us.
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What is my
Absolute Path?
d:\html\users\yourdomaincom\html
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What are the server
specifications?
Currently, we are
running Windows NT 4.0, Internet Information Server 4.0, Service Pack
6a, Active Server Pages 2.0, Microsoft FrontPage (latest release), Cold
Fusion 4.0 and the latest 32-bit ODBC drivers. We will upgrade to Windows
2000, ASP 3.0, and IIS5 when they are released to ISPs in late July 2000.
Our minimum hardware requirements are: Pentium III 550MhZ (Dual),
512MB PC100 RAM, 18GB SCSI with RAID V drive configuration.
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How are you connected
to the Internet?
We are connected to the Internet through
a burstable DS3 configuration. We currently utilize less than 35%
of this connection for our website customers. One thing you can
be sure of - we will never be in need of bandwidth. When we exceed
our 50% threshold, we add more.
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Do you monitor your
servers 24 hours a day?
Yes. We have a team that monitors the servers
and network 24 hours a day. This includes major holidays.
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How do I request statistics
to be added to my website (i.e. track where my visitors come from,
etc.)?
You can add statistics to your site by
going to the Control Panel. Remember that it may take up to two
weeks after your site has been created for statistics to work.
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Can I delete
the _underscore directories in my Web Space?
You may delete these files if you don't
use FrontPage. These files and directories are a necessity
to run FrontPage. If you use FrontPage and you have accidentally
deleted these files, please go to the Control Panel and reinstall them.
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I would like a MX record
change, who do I email?
Please email our Systems Operation Center
at soc@buildersplanet.com.
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I would like a
password protected directory, who do I contact?
Send us an e-mail Be sure to mention your domain name and the directory you would
like to have password protected. Please note there is a $25 fee for this
service.
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How can I find additional
information about your free shopping cart?
Please visit http://cartexpress.net/
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How can I find additional
information about cart32?
Please visit http://www.cart32.com/
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How can I add Midi
music to my site?
You can add sound or music to spice up
your web site by embedding a MIDI file in your page. MIDI files
are typically only about 15k to 25k in size, so they do not take
very long to load. You can use MIDI files as background music on
your page by adding the following code to the section of your html
file:
<embed src="yoursong.mid" autostart=true
hidden=true> <noembed><bgsound src="yoursong.mid"></noembed>
Replace "thesong" with the name of the
MIDI file that you are using. This code excerpt will support people
using Netscape or Internet Explorer.
To make a MIDI file play "on request" in
the foreground, you link to directly to the MIDI file using a hyperlink.
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I notice Internet packet
loss or internet congestion from my internet provider during a trace
route to my domain or mail servers, who do I contact?
Please contact our Systems Operations Center
at mailto:Noc@buildersplanet.com.
Provide us with a copy of all trace routes
and ping results.
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Do you offer Telnet
access?
No, we do not offer Telnet access.
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Do you have a list
of common error codes?
Unauthorized 401: The parameter to this
message gives a specification of authorization schemes which are
acceptable. The client should retry the request with a suitable
header.
Forbidden 403: The request is for something
forbidden. Authorization will not help.
Not found 404: The server has not found
anything matching the URI given
Internal Error 500: The server encountered
an unexpected condition which prevented it from fulfilling the request.
Not implemented 501: The server does not
support the facility required.
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Is anonymous
FTP available?
No.
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Are custom 404 error
pages available?
Yes. Simply create your own error page, upload it to your directory,
and email us with the name and location of the custom
page.
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I've installed the
HTML Form wizard and get the following error. "System cannot find
file VB40032.DLL"
You can download this file at http://www.mysecureserver.com/formwizard/vb40032.dll.
Copy this file into your c:\windows\system folder.
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How can I change
permissions with NT?
Our technicians will assist you in changing
permissions, please email us. Be sure to include your domain name, the
directories and/or files you'd like to change, and what permissions
you need.
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